Why doesn’t my payment/sales report match my dashboard?

The dashboard is a simple and high level overview of estimated earnings, which currently does not take into account coupon codes, purchasing discounts, refunds, or any other variations that might have occurred at the transaction level. It also does not track Kobo Plus, OverDrive sales, or audio sales. In contrast, however, the monthly sales reports that authors receive by email from our Finance department are accurate and match the payments that you receive.

Note that if you participate in a promotion that provides discounting (ex: coupon codes), you will receive a credit memo from our Finance department in addition to the monthly sales report. In this case, the payment you receive will then match the sales report total minus the credit memo total.