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I haven't received my payment!

  • Updated

Payments are made 45 days after the end of each month provided sales have met a threshold of CAD $50. If you have hit the payment threshold, your payment will be sent out on the 15th of the month. Please note that payments may take 5-7 business days to deposit into your account. 

If your payment information is entered incorrectly, your bank may reject your payment. Please review the rejection reason provided in your payment notification email and reach out to our support team. Once your banking information has been updated, we will re-send the payment in the next available payment cycle. 

In this article, we’ll walk through how payments work and what to do if yours hasn't arrived yet. 

Table of Contents

When to expect your royalties

We want to make sure you get paid for your amazing work! Here's how our payment schedule works:

  • Payment Threshold: Payment are made 45 days after the end of each monthly sales period, but only once your sales have met a threshold of CAD $50.
  • Carry-Over Sales: If your content hasn't generated the minimum CAD $50 threshold, those sales will simply be carried over to the next month until the threshold is met.
  • Payment Date: If you've hit the payment threshold, your payment will be sent out on the 15th of the month.
  • Deposit Time: Please note that it can take 5-7 business days for payments to deposit into your account, depending on your bank.

For example, let’s say you earned more than CAD $50 in royalties from January 1st to January 31st. As a result, you’ve met the payment threshold during this royalty period! You will be paid those royalties 45 days after the end of January. Your payment date would be March 15th, although it may take an additional 5-7 business days for your bank to deposit the payment into your account. 

My payment is missing!

Sometimes, payments can get a little shy and turn back due to incorrect or outdated banking information. Think of it like sending a letter to the wrong address – it just can't find its way home!

  • Payment Notification Email: If you met the payment threshold and expected a payment this cycle, please first double-check your inbox for a payment notification email from us. This email will come from kobo-notifications@kobo.com. Make sure to check your spam or junk folders, just in case our message decided to take a detour!
  • Payment Document: The CSV file attached to your payment notification email will show if your payment was successfully released, or if it was rejected.

What to do if your payment is rejected

If your payment information is entered incorrectly, the bank may reject your payment and return it to us. But don't worry, we can fix this!

  1. Find the Error Code: Open your payment notification email, download the attached CSV file and look for the column labeled "Error_Code." This code will help us determine exactly why your payment was rejected. 
  2. Contact Us with Your Error Code: Reach out to our support team at writinglife@kobosupport.com Please provide the specific error code from your payment document. This will help us identify the exact issue as we investigate your payment with our finance team.
  3. Re-Sending Payment: Once your banking information has been updated and corrected, we will re-send the payment in the next available payment cycle.

Preventing future rejections

Let's make sure your payments sail smoothly to your bank account every time! Double-checking your information now can save you headaches later.

Account number tips

  • No Dashes, Hyphens, or Spaces: When entering your account number, make sure to only include the numbers.

Example: If your account number is 123-456-789, omit the hyphens and enter it as 123456789.

Banking & contact details

  • Roman Characters Only: Please use only standard Roman (English) characters for all names and addresses. 
  • Remove Special Characters: Avoid using any special symbols or accented letters.

If your information would usually include accented characters, please use their roman, non-accented alternatives. 

Example: If your name is Adélaïde, please type it instead as Adelaide. 

Address guidelines

  • Physical Addresses: We need a physical mailing address for each your bank and your personal contact address.
  • No PO Boxes: Unfortunately, PO Boxes are not accepted as banking or personal addresses. This is a requirement by FINTRAC, which is the national financial intelligence agency of Canada.
  • Bank Branch PO Box? If your bank branch uses a PO Box instead of a standard address, please contact your bank directly. They will be able to provide you with their physical street address.

Need to update your info?

It's a good idea to periodically review your banking details to ensure everything is current.

We know how important it is to receive your payments on time, and we're here to help you make sure everything runs smoothly! If you have any questions, don't hesitate to reach out. Happy writing!

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