New Forum, New Author Ticketing System

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3 comments

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    Emily English

    I've submitted emails for help with something a total of two times, and both times Kobo has been responsive and helpful. I love the direction you're moving towards. I don't have any sales with my new novel yet, but the customer support I receive from Kobo is what keeps me here as opposed to going exclusive with only one distributer. I like the potential. Thank you!

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    Julia N.

    Emily, thank you for taking the time to write your kind feedback. We're also pretty excited about the changes we've got going on! Stay tuned for even more in the coming months.

    And keep us up to date on your titles and promos, we like hearing about what our authors are doing!

    Julia

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    Matthew Clulow

    I'm old school and like talking face to face and sealing the deal with a hand shake. I lived through the transition from rotory dial party lines to doing business online with people i will never see or meet. At one point I ran a web based communication service not unlike the one you are using here. Somewhere in the middle of the transition (in the history of potsline to web) service and accountability suffered. I launched with kobo after you had the ticket system running. Its clear to me that service and accountability, and good communication are front and center in your business model. Every interaction has been helpful and i do have the feeling that there are real peple on the other end of the wire. A great idea, executed very well.

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